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Alameda County, CA,

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Response and Activity Statistics

In general, of the Total emergency responses, approximately 70-80% are for medical assistance.

Fiscal Year 2019-20

Dublin San
Newark Union City Emeryville Total
Structure Fires 34 131 203 0 16 43 57 24 508
Other Fires 55 176 315 2 42 72 141 36 839
EMS/Rescue 2458 7004 11697 18 169 2330 3736 1370 28782
Hazardous Conditions 73 177 286 2 27 72 42 26 705
Service Calls 344 869 1082 5 32 255 366 148 3101
Good Intent 146 593 949 6 26 132 253 110 2215
False Call 333 519 636 43 132 324 376 332 2695
Cancelled Enroute 255 759 1525 12 130 195 352 290 3518
Total Calls 3698 10228 16693 88 574 3423 5323 2336 42363


The Alameda County Fire Department participates in the NFIRS reporting system. The Federal Fire Prevention and Control Act of 1974 authorizes the National Fire Data Center, which is part of the United States Fire Administration (USFA) to gather and analyze information on the magnitude of the nations fire problem, as well as its detailed characteristics and trends. In order to carry out the intentions of the Act, the National Fire Incident Reporting System. (NFIRS) was developed.

NFIRS has two objectives: to help State and local governments develop fire reporting and analysis capability for their own use, and to obtain data that can be used to more accurately assess and subsequently combat the fire problem at a national level. NFIRS is a standardized package that includes incident and casualty forms, and coding structure.

The NFIRS reporting format is based on the National Fire Protection association Standard 901, "Uniform Coding for Fire Protection". The current version of NFIRS, version 5.0, was released in 1999. NFIRS 5.0 expands the collection of data beyond fires to include the full range of fire department activity on a national scale. It is a true all-incident reporting system.

The Department uses the Sunpro Records Management System (RMS) to write all of our incident reports. Sunpro is based on NFIRS and uses the same standard codes. All of our call information is automatically downloaded from the Dispatch Center CAD (computer aided dispatch) to the Sunpro system. Company officers then open the report and complete the narrative and any other information that is required.

On a quarterly basis all of our call information is forwarded to the California State Fire Marshall's office, where the information is validated and then it is sent to the USFA.

The new Incident Response Summary Report has all call data taken from the Sunpro RMS and follows the NFIRS breakdown of call classification. The call breakdown is similar to the previous reports in that it shows fires, medicals, other emergencies and non-emergencies.

The Sunpro RMS is an industry standard and used nationwide. This also allows us to create standard reports for all of our customers we serve.

We feel this response time reporting format is superior to the existing quarterly reports. This format allows increased flexibility with Sunpro RMS as report data is entered and maintained by the ACFD. In addition this reporting format allows the Department to define the causes for deviations from the established response time standards. Previously data kept in the CAD was not easily available to ACFD personnel for analysis and lacked specific detail information. Using this format will allow for better accuracy between quarterly response time reports and reported work load indicators.



All building fires. Includes residential, commercial and industrial. These are full alarm responses.


Any other type fire. Includes cooking fires confined to container. Vehicle fires, grass and brush fires, outside trash, rubbish or waste material fires.


All medical responses, vehicle accidents with injuries, assist AMR with patients, motor vehicle versus pedestrian. Any rescue or extrication.


Non Fires, Gasoline or other flammable liquid spill. LPG or natural gas leak, oil or other combustible liquid spills. Heat from electrical short circuit, power line down, arcing, or shorted electrical equipment.


Lock-outs, water problems, water or steam leaks. Smoke or odor removal. Animal rescues. Public service assistance, assist Police Department or other government agency. Jewelry problems, lift assists, cover in and standby.


Cancelled in route, wrong location, controlled burn, barbeques, smoke or odor in the area.


False alarms, mechanical or malicious. System malfunctions or technician working on the system. Smoke, heat or CO detector accidental trip or mechanical failure.

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